Implementation
Maintenance &
Support
Knowledge Update
& Training
ROI
Benchmarking
Launch Support
& Driving Adoption
Learn how UCU has benefited from
our Managed Services
Carolyn Jordan
Chief Growth Officer
Neighbourhood Credit Union
“Our call handling rates increased from 50% to 90% within 2 days of Nick's deployment, which has allowed our agents to focus more on high quality work along with enhancing our member satisfaction levels.”
Carolyn Jordan
Chief Growth Officer
Neighbourhood Credit Union
“Our call handling rates increased from 50% to 90% within 2 days of Nick's deployment, which has allowed our agents to focus more on high quality work along with enhancing our member satisfaction levels.”
Carolyn Jordan
Chief Growth Officer
Neighbourhood Credit Union
“Our call handling rates increased from 50% to 90% within 2 days of Nick's deployment, which has allowed our agents to focus more on high quality work along with enhancing our member satisfaction levels.”
Carolyn Jordan
Chief Growth Officer
Neighbourhood Credit Union
“Our call handling rates increased from 50% to 90% within 2 days of Nick's deployment, which has allowed our agents to focus more on high quality work along with enhancing our member satisfaction levels.”
Flexibility with Services
Our service packages are entirely customizable. Broadly, our clients choose either
the Self service or a Fully Managed service package
Fully Managed Service
This is our most popular services package where we manage the end-to-end implementation & support of the Intelligent Virtual Assistant.
Self Service
Client handles the implementation & maintenance of the Intelligent Virtual Assistant.
We provide end to end training to ensure all the best practices are adopted.
Pre Launch Services
Fully Managed Service
Implementation
and Delivery
We have a highly skilled delivery team specialized in implementing AI systems in financial institutions.
Our processes are highly efficient and client friendly. There are no additional charges to integrate with your existing systems.
ROI
Benchmarking
Our solution is centered around driving value & ROI for our clients from day 1. Prior to launching, we capture the benchmark of all the metrics we want to impact. This enables us to continuously track the impact of our solution across these metrics.
Launch
Support
We provide all the support needed for our clients to ensure the launch of the Intelligent Virtual Assistant is successful.
This includes –Product Marketing Support Branding & Design Support Support with Marketing Activities Sharing Best Practices of prior launches
Post Launch Services
Fully Managed Service
Continuously making AI assistant better
Implementation
Updates to Machine Learning algorithms happen every day based on data gathered from customer interactions.
New Scope Training
The AI system gets trained every week for any new scope based on customer interactions.
Knowledge update support
If the Financial Institution wishes to make any updates to the knowledge base, the request is processed within a 12 hour period.
