Mergers and Migrations Using AI Call Center

Instantly support customers to find the right information during a transition

Worried about increased call volumes & the unpredictability of calls associated with mergers and migrations?

AI Call Center

Customer Facing

  • Automate high-frequency calls & instantly respond to customer inquiries.
  • Increase the automation scope with the AI Call Center continuing to learn every week on questions it could not answer.
  • Instantly scale to handle any volume of calls.

Are you facing challenges in training your call centre & branch staff with new information swiftly during mergers & migrations?

Call Center Assistant

Employee Facing

  • Instant access to new policies and procedures for your call center representatives (CSRs), thereby reducing their training time by 50%.
  • Help CSR find the right information instantly and drastically reduce Average Handling Time (AHT).
  • Ensure 100% consistency of information shared by CSRs and 100% compliance to company policies & procedures.

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Branch Assistant

Employee Facing

  • Enable Branch employees to assist customers better.
  • Help the branch employees to find the right information instantly while assisting the customer.
  • Enable the branch employees in logging or tracking customer requests in an efficient way.

Interface.ai enables seamless migrations with out-of-the-box workflows for all the major Bank & Credit Union providers