Instantly support customers to find the right information during a transition
Automate high-frequency calls & instantly respond to customer inquiries.
Increase the automation scope with the AI Call Center continuing to learn every week on questions it could not answer.
Instantly scale to handle any volume of calls.
Instant access to new policies and procedures for your call center representatives (CSRs), thereby reducing their training time by 50%.
Help CSR find the right information instantly and drastically reduce Average Handling Time (AHT).
Ensure 100% consistency of information shared by CSRs and 100% compliance to company policies & procedures.
Enable Branch employees to assist customers better.
Help the branch employees to find the right information instantly while assisting the customer.
Enable the branch employees in logging or tracking customer requests in an efficient way.