Improving Debt Collection Practices with Artificial Intelligence Paid Members Public
Debt collection remains as one of the top challenges for financial institutions to manage their business profitability and it remains a manually intensive task. Banks often offload this activity to third party debt…
Covid-19 and Beyond: The Role of Chatbots in Managing Banking Operations Paid Members Public
On 28-May 2020, Bank innovation published an article titled ‘Tech Focus: Do chatbots have a long-term future after COVID-19 bump?’ in collaboration with interface.ai, Aite Group – the financial services research firm and…
Adapting contact centers to meet business continuity Paid Members Public
The COVID Pandemic has created a seismic shift in businesses and how they are run. Brands have had to rethink ways in which to service the customers while still being considerate towards their…
The Urgency of Integrating AI in Contact Center Paid Members Public
Integration of AI in Contact centers can keep employees safe, provide reliable customer service, and reduce customer wait time
Virtual Assistants, the silver lining in Shrinking Revenues from Overdraft Fees Paid Members Public
Overdraft fees in traditional banks are shrinking with the advent of challenger banks and regulatory scrutiny. AI Virtual assistants can help increase this revenue by offering advisory services to customers
Reducing Operational Burden On Financial Institutions With AI-powered Call Centers Paid Members Public
AI powered Digital Assistant can help in reducing operational burden on Financial Institutions with instant call centers.
How to evaluate your AI Virtual Assistant Vendor Paid Members Public
Financial institutions should ask potential AI vendors a number of questions before they settle on the right partner. See a some of the questions and potential answers here
Minimizing The Impact of Coronavirus On Banking Operations Paid Members Public
The coronavirus outbreak is already impacting financial markets and this has an immediate effect on the core business of financial institutions. Virtual Assistant can help in automating support operations for financial institutions during pandemic situations.
