How Can AI Improve Customer Experience for Call Centers? Paid Members Public
Artificial Intelligence has numerous applications in the financial and banking sectors, including automation of call center operations. Call centers have an innovative environment. It uses high-tech technology, including customer-centric software solutions and audio…
People Helping People – Where is the room for AI? Paid Members Public
‘People helping people’ was the philosophy the credit union movement was founded on. It has been over a hundred years since the incorporation of the First Credit Union in the US – still,…
University Credit Union Enhances Its IVA, Royce, To Introduce Industry-First Voice-Based Financial Transactions Through Progressive Web App Paid Members Public
University Credit Union (UCU), based in Los Angeles and serving over 41,000 members of the university community, had embarked on a mission to enable the most seamless banking experience for its members through…
How Can Artificial Intelligence Transform the Banking Industry? Paid Members Public
Artificial Intelligence is rapidly changing and transforming the banking and other financial sectors. As a result, banks are known to be the leading edge at adopting innovative technologies to assist their front-end and…
interface.ai Joins Symitar Vendor Integration Program Paid Members Public
[San Francisco, California], [January 28, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant (IVA) provider for financial institutions, announced today they joined the Symitar® Vendor Integration Program (VIP). Participation in the program will…
Corelation Customers Can Now Seamlessly Adopt interface.ai’s IVA & Transform Call Centers From Cost To Revenue Centers Paid Members Public
[San Francisco, California], [January 27, 2021] – interface.ai, the award-winning Intelligent Virtual Assistant(IVA) provider for financial institutions, announced that Corelation customers can now launch their IVA in less than 2 weeks to transform…
What is the Impact of COVID-19 on AI in Banking? Paid Members Public
The incorporation of Machine Learning (ML) and Artificial Intelligence (AI) in banking has rapidly increased in the past few years. Banking and other financial services are keenly adopting AI and other advanced data-science…
5 Best Practises for Data Driven AI Call Centers Paid Members Public
The call center industry has seen a rapid revolution in the past decade. New and evolving technologies like AI (Artificial Intelligence) have significantly impacted how call centers function and operate. To drive customer…