How artificial intelligence bots are changing the face of financial services Paid Members Public
(Guest Blog by Dr. David Tuyo, CEO, University Credit Union ; Originally Posted by CUInsight ) Despite all the excitement around innovations in fintech, larger and more traditional financial institutions are typically a…
Celebrating Credit Unions & The Sense Of Community Paid Members Public
Today, on the occasion of the International Credit Union Day, I wanted to take a moment to revisit the history of the credit union movement in the United States & truly appreciate the…
Debt Collection Practises with Artificial Intelligence Paid Members Public
Debt collection remains one of the top challenges facing financial institutions today. Due to their business nature, financial institutions regularly undertake risks such as delinquencies & defaults associated with lending. Global consumer debt…
University Credit Union partners with interface.ai to transform member experience & significantly enhance revenues & savings through Intelligent Virtual Assistants (IVA) Paid Members Public
Press Release: July 22, 2020- San Mateo, California (Source- PRNewswire) University Credit Union (UCU), based in Los Angeles and serving over 41,000 members of the university community, announced that it has embarked on…
Assisted Digital Onboarding in banking is key for the online customer signup process Paid Members Public
With social distancing has become a new norm, digital banking is key for banks to stay connected with their customers. In the month of April 2020, digital banking apps in the US experienced…
Improving Debt Collection Practices with Artificial Intelligence Paid Members Public
Debt collection remains as one of the top challenges for financial institutions to manage their business profitability and it remains a manually intensive task. Banks often offload this activity to third party debt…
Covid-19 and Beyond: The Role of Chatbots in Managing Banking Operations Paid Members Public
On 28-May 2020, Bank innovation published an article titled ‘Tech Focus: Do chatbots have a long-term future after COVID-19 bump?’ in collaboration with interface.ai, Aite Group – the financial services research firm and…
Adapting contact centers to meet business continuity Paid Members Public
The COVID Pandemic has created a seismic shift in businesses and how they are run. Brands have had to rethink ways in which to service the customers while still being considerate towards their…
