How Neighborhood Credit Union Improved Call Handling Rates From 50% To 90% In 2 Days

Recently Neighborhood Credit Union (NCU), a Dallas-based Credit Union with over $1B assets, has launched ‘Nick’ an AI-powered Intelligent Virtual Assistant, on its call center.

How is Nick helping NCU?

Nick is set up to handle all incoming calls and is helping NCU to enhance member experiences & efficiencies.

Impact of Nick

Hear from NCU’s Leadership

Interested to learn about NCU’s journey towards incorporating an Intelligent Virtual Assistant? Read the Case Study here

About Neighborhood Credit Union

Neighborhood Credit Union, the oldest credit union in Dallas, is a member-owned, not-for-profit financial organization serving people in Collin, Dallas, Denton, Ellis, and Grayson counties, as well as the city of Arlington. With locations across North Texas, Neighborhood Credit Union has a membership of over 56,000 and continues to welcome new members daily.

About provides an out-of-the-box Intelligent Virtual Assistant that acts as a “personal bank teller” to help customers 24/7 through every step of their journey from being a prospect to achieving financial wellness.’s Intelligent Virtual Assistants currently power several Banks and Credit Unions across the world. For more information please visit